FAQ

What is the pricing for GroupGear products?

The approximate pricing breakdown (per item) listed for each product is based on a 25-item purchase with a one color, one-sided design (for apparel):
                                                                                                          $ = $1 - $10
                                                                                                          $$ = $11 - $30
                                                                                                          $$$ = $31 - $70
                                                                                                          $$$+ = $71+

However, in order get the most accurate pricing, we recommend that you contact us directly for a quote!

How do I get an exact quote?

Submit a quote request form! You can either submit a general quote request form through the Contact Us page or choose the actual products in which you’re interested, upload/format/design your logo through our customization tool, and submit a quote request form with your own design. Please reach out to info@groupgear.com with any questions!

How long will it take to hear back once I’ve submitted a quote request?

You will receive a response from one of the GroupGear managers within 24 hours after you submit your request!

When is the latest I can modify my order?

We place your order immediately after you confirm your purchase with one of our managers. After you communicate the exact styles, quantity, sizes, and design of the products in your order and approve the pricing, your purchase is moved into production and cannot be modified. Therefore, please be careful to review the details of your order before communicating it to your GroupGear manager. If you would like to re-order any part of your purchase, you may do so at the same price per item.

How long will it take for me to receive my order?

Once you receive your quote and confirm your order with one of the GroupGear managers, it will take approximately 2 weeks for your order to arrive at our Cambridge office for pick-up! If you need your order shipped, it will take up to an additional week. However, we can rush your order and have it arrive in as early as 1 week for an additional charge upon request.

How do I obtain my order? Can I have it shipped?

In-Office Pickup

If you are a Harvard student or live in Cambridge, it is easiest for you to come pick up your order at our office on the 3rd floor of 67 Mt. Auburn St. There is no cost to having your order shipped to our office. Generally, the organizer of the group order will pick up all of the items and distribute to the group personally (eg. at a club meeting/event). However, we can also individually bag each item and have each member of the group come pick up their own order! If you have a large order, you can borrow a hand-truck from us to transport the boxes.
           → If any group members are away and need their order shipped to them, we can ship them their order at an additional fee.

Shipping

We offer individual domestic shipping for an additional $10 per shipment and international shipping for $25 per shipment. Please communicate with the GroupGear manager facilitating your order to set the details for the shipping.

*NOTE: Once you have been notified that your order is available for pick-up, you will have 60 days to pick up your order. After 60 days, your order will be cleared from our inventory and you will not be able to retrieve it or obtain a refund.

What is your policy on returns, exchanges, or refunds?

If your product is damaged or flawed in any way, we can provide refunds and/or exchanges! Otherwise, due to the fact that our products are all custom-made, we do not offer returns, exchanges, or refunds. Also please note that if you do not pick up your order 60 days after you receive notification of its arrival, your order is subject to being cleared from our inventory and you will not be able to retrieve it or obtain a refund. Please reach out to us at info@groupgear.com if you have any specific questions or requests.

© 2018 GroupGear